“ Very impressed
with the professionalism and quality of the customer service training
provided. Katy was very flexible and tailored her services to meet our
needs. I would highly recommend Katy as a trainer, coach or for
consultancy work in this area. Katy provides real value in the training
she delivers and we are already seeing the theory being put into practice in
the workplace."
~ Rob Teape, IT Service Desk Manager ~ Circle Housing Group
~ Rob Teape, IT Service Desk Manager ~ Circle Housing Group
"Katy has
provided training for our call centre staff and ongoing coaching and training
for our call centre management team. This has been a very successful and
fruitful relationship for us that we are sure to continue with. All sessions
were well prepared and structured, full of good information and yet flexible
enough to allow the interaction that delivers real learning. The training felt
tailored to our needs and continued contact and monitoring from Katy
demonstrates a real desire on her part for us to get results from her efforts
and a prompt for us to get them.”
“Katy has worked with our sales and customer service teams, initially providing sessional workshops tailored to our business needs and more recently providing 'coach the coach' training to our line managers. On all of these occasions Katy has proved to offer a personal and professional bespoke service. It is great to hear those who have taken part in the training proudly recognising the improvements they have made to their personal performance which they can attribute directly to the training. Will definitely use Katy's services again and would absolutely recommend.”
~ Lynn McGarry, HR Manager ~ Pinesolutions
"Katy developed a customer care training program which consisted of 5 different areas which were bespoke to our business needs. Katy delivered the training over a 6 month period and gained a good relationship with the team. Katy was flexible with the delivery timetable and even at short notice was able to reshuffle her diary to accommodate us. Katy’s sessions were interactive and made fun, there were a few sessions that I can recall hearing laughter coming from the training room. We are hoping to continue to work with Katy in the future."
Delegate comments:
"I liked the interactive side of the sessions. They were well balanced with the other material. I learnt a lot more about selling over the phone and how to structure my calls."
"Really impressed with the knowledge I gained. It's been really helpful and I am already putting it into practice!"
"Very good & dynamic sessions. It all flowed nicely, was well planned out and covered everything from the start of the customer journey right through to the end. I learnt to take more advantage of each call."
"I liked to see the engagement of the team through the addition of fun elements to the study"
"Brilliant trainer - the training was friendly and educational!"
"The balance between practical and display material was good. Handouts were clear and informative."
"My main learning point was the realisation I can achieve more, with a bit of visualisation!"